Shipping & returns

Sign in to your account with the email address you ordered with, open the order, and request a cancellation or a return there: Returns & cancellations.

You can also email hello@record.ink or call +1 646-757-0505 with your order number. Either way, your notice counts from when you send it, even if we have not replied yet.

When an edition is expected to ship is stated on its page and at checkout. That date is when dispatch is expected to begin, not when your parcel will arrive; delivery time after dispatch depends on your destination.

Prints are unframed and shipped rolled. Available destinations and shipping charges are shown at checkout before you pay.

If we cannot meet the shipping timeframe given for your order, we will contact you before it expires with an update and the option to cancel for a full refund. Where your consent is required to a revised date, we will ask for it; if we do not receive it, we will cancel and refund the unshipped order.

You may cancel before dispatch. Tell us — from your account, by email or by phone — with your order number. If you notify us before dispatch, we will cancel the unshipped items and refund what you paid for them, including the applicable shipping charge. If they have already shipped, you may use the return process below.

Tell us within 14 days after delivery that you wish to return your print, without needing to give a reason. For an order delivered in parts, this period starts after the last item arrives. Send the print back within the following 14 days after notifying us.

Contact us with your order number or other proof of purchase, from your account, by email or by phone, or use the cancellation form at the end of this page.

Return to:

You pay the return postage for a change-of-mind return. Pack the print carefully to protect it in transit; the original tube and protective wrapping are useful if you still have them. You may unpack and reasonably inspect the print. If handling beyond what is needed to inspect it reduces its value, we may deduct only that loss in value where permitted by law. There is no restocking fee.

For a full-order return, we refund the returned print price and the standard outbound shipping charge you paid. Included standard shipping is not deducted from the print refund. Discounts do not remove the right to return; the refund reflects the amount actually paid.

Refunds go to the original payment method. We issue return refunds within 14 days of your return notice, but may wait until we receive the returned print or evidence that you have sent it back, whichever happens first. If that evidence or the print arrives after the 14-day period, we issue the refund without undue delay. Your payment provider may take additional time to display it.

For a cancellation before dispatch, we issue the refund within 14 days of your notice, or sooner where the law requires it. A cancellation because we cannot meet the promised shipping timeframe is refunded promptly within the applicable legal deadline.

Contact us as soon as you notice a problem, with your order details and, where possible, photographs of the print and packaging. We will investigate and arrange a refund where the print is damaged, faulty or lost. If a return is needed because of a fault or damage, we cover the necessary return postage.

Our usual remedy is a refund, rather than a replacement from the numbered edition; this does not remove any repair, replacement or other remedy the law gives you. Your statutory rights continue beyond the change-of-mind return window.

RECORD is operated by Troubles Studio LLC. Email hello@record.ink or call +1 646-757-0505 for cancellations, returns, other purchase questions or a written copy of this policy.

Business correspondence address: 418 Broadway, STE N, Albany, NY 12207, United States. Please send returned prints to the Brooklyn returns address above.

To: RECORD / Troubles Studio LLC, care of Robert Myrsater, 500 Driggs Ave, Apt 606, Brooklyn, NY 11211, United States; hello@record.ink.

I/We give notice that I/we wish to cancel the purchase of the following goods:

• Goods / order number:
• Ordered on / received on:
• Customer name:
• Customer address:
• Date:
• Signature, only if sending this form on paper:

You do not have to use this form; any clear cancellation statement is sufficient.